Pep Street Labs
Terms of Service, Shipping & Returns
Last updated: 8 October 2026
1. About Pep Street Labs
Pep Street Labs is a trading name operated by a sole trader. It is not a limited company.
Contact details
- Trading name: Pep Street Labs
- Email: admin@pepstreet.co.uk
- Telephone: +44 7780 995552
2. Orders
All orders are subject to product availability and acceptance by Pep Street Labs. An order is not confirmed until it has been accepted.
Once an order is accepted, we will arrange fulfilment and dispatch.
If we are unable to fulfil an accepted order, the customer will receive a full refund for that order.
We reserve the right to decline or cancel an order where necessary, subject to applicable law.
3. Payment methods
We currently accept the following payment methods:
- Online: Card payments through our website.
- Private arrangements: Cryptocurrency payments, where agreed in advance.
- Collection: Cash payments for in-person collection arranged in the Birmingham area.
Payment must be agreed and confirmed before an order is fulfilled.
4. Shipping and delivery
We offer shipping throughout the United Kingdom.
Our estimated delivery time is 2–5 business days after dispatch. Delivery times are estimates and may vary due to courier delays or other circumstances.
We take care when preparing and packaging orders. However, we cannot guarantee that parcels will never be lost or damaged during transit.
If your parcel has not arrived or your order arrives damaged, contact us using the details below. Please provide your order number and any relevant photographs or delivery information.
We will investigate the issue and discuss an appropriate resolution. Any replacement or reshipping fee will be communicated and agreed in advance, where lawful. Nothing in this policy removes any consumer rights that apply to lost, damaged or undelivered orders.
5. Returns and refunds
To request a return or refund, please contact us through our website, by email or by telephone.
For sealed, unopened vials, we request that customers notify us within 24 hours of delivery so we can assess the request promptly.
This notification request does not override any statutory cancellation or consumer rights. For eligible online purchases, customers generally have 14 days from delivery to notify the seller that they wish to cancel. Exceptions may apply to certain products, including qualifying sealed goods once unsealed.
Opened or unsealed vials may be ineligible for change-of-mind returns where a lawful exception applies. This does not affect rights relating to faulty, damaged, misdescribed or non-compliant goods.
Where a refund is due, it will be processed in accordance with applicable law.
6. Complaints
We aim to resolve customer concerns fairly and promptly.
You can submit a complaint through our website or contact us directly:
- Email: admin@pepstreet.co.ui
- Telephone: +44 7780 995552
Please include your order number, a clear explanation of the issue and any supporting evidence. We will review your complaint and respond as soon as reasonably possible.
7. Product information
Customers should read each product description and all applicable warnings before ordering.
Pep Street Labs will only offer and supply products where their sale and supply are lawful. Any product-specific restrictions and intended-use information will be provided where applicable.
8. Changes to these terms
We may update these terms when necessary. The latest version will be published on our website. Any changes remain subject to applicable consumer law.
9. Contact us
For order enquiries, shipping issues, returns, refunds or complaints, contact Pep Street Labs using the email address or telephone number listed above.